Customer Service Representative (CSR) - GraPARI Bantul

Infomedia Nusantara is seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our GraPARI team in Bantul, DI Yogyakarta. As a CSR, you will play a pivotal role in delivering exceptional service to our customers, addressing their inquiries, and resolving issues promptly. Our company is committed to providing top-notch customer service and your role will be crucial in maintaining our reputation for excellence.

In this role, you will interact with customers daily, using our in-house CRM system to track and manage customer interactions. You will also work closely with our sales and technical support teams to ensure a seamless customer experience. This is an opportunity to grow within a dynamic and supportive team, with opportunities for professional development and career advancement.

📋 Tanggung Jawab Pekerjaan

• Answer customer inquiries via phone, email, and chat, providing clear and accurate information.
• Resolve customer complaints and issues promptly and professionally.
• Use our CRM system to track and manage customer interactions and data.
• Collaborate with sales and technical support teams to ensure a seamless customer experience.
• Provide feedback and suggestions to improve our products and services.
• Maintain and update customer records and files.
• Monitor customer satisfaction metrics and report on performance.
• Participate in team meetings and training sessions to stay up-to-date with company policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM systems, such as Salesforce or Zoho.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in Indonesian and English is a plus.
• Previous experience in the telecommunications or IT industry is a plus.

🛠️ Keahlian

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